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Refund Policy

We understand that plans change and want to be as flexible as possible when it comes to refunding tickets. Subject to discretion will rely on when we needed to confirm numbers with the venue, and our ability to resell your ticket/s to our waitlist. Considering this, we always encourage our guests to purchase buyer protection, available at the checkout stage on the website, to accommodate emergencies.

Some events, including our Gala Ball, will have a different refund policy which will be noted on the events page. Our standard refund policy is:

  • Cancellation 2 weeks before an event – 100% refund
  • Cancellation after 2 weeks – subject to discretion
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