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Refund Policy

We understand that plans change and want to be as flexible as possible when it comes to refunding tickets for non-attended events and which is why we encourage our guests to purchase buyer protection to accommodate emergencies. This is available at the checkout stage on the website.

Unless otherwise stated in the event information (for example in events like our Gala Ball) our refunds policy is as follows:

  • Cancellation 2 weeks before the event – 100% refund
  • Cancellation less than 2 weeks before the event – subject to criteria
  • Cancellation within 24 hours of the event - no refund

Criteria includes (but is not limited to): whether we have already confirmed numbers with the venue (as we will be required to pay for your space whether it has been used or not), and whether or not your ticket is able to be resold.

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