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DiagnoseIT creates a secure recorded video call to help you to triage issues in a customers premises. The platform has a number of different features to support getting the information you require (control the other persons torch and zoom on their phone, google optical character recognition to read text, instant mark up and image capture). The recording can then be downloaded and sent to a contractor to repair the fault in the knowledge that they know what their going to and what tools they need. Customers are using this to reduce costs of vans on the road triaging issues and improved customer experience through immediate response and faster issue resolution.

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